🚀 We are building the travel infrastructure of the future. Join us.

Travel is fatal to prejudice, bigotry, and narrow-mindedness, and many of our people need it sorely on these accounts. Mark Twain

Travel brings us all together and helps us live a rich life. Travel is responsible for over 10% of global GDP and across the world there are more than 100 million people working directly in Travel & Tourism, helping travellers get from one place to another and experience local cultures and ways of life. Yet, travel technology is extremely complicated and archaic, and is standing in a way of making travel simpler and more enriching for everyone.

We are on a mission to change that by rebuilding the infrastructure connecting organizers of local tours & experiences with businesses selling experiences. We want to enable travellers across the world to experience the best every destination has to offer.

💸 Commercial team at Turneo

Our goal is to enable our clients to offer the best ~~~~experiences to their guests. Operations Associate supports our entire business, ensuring smooth running of all Turneo operations and processes, including customer service and monthly billing. They are also in charge of ensuring our processes are fit for growth.

🎯 As an Operations Associate, you will:

• Ensure our operations are running smoothly. This includes setting up the right processes and reviewing them regularly as we grow our business.
• Handle and resolve customer issues. Our customers include resellers, experience organizers and travellers - and at times, you will need to communicate efficiently with all three.
• Improve operational management systems, processes and practices. This includes constant improvements to the quality and cost-effectiveness of our customer service.

👱 Who are you?

• You thrive in a startup environment. You’re OK with uncertainty. You leverage all resources at your disposal, and not just the obvious ones. You appreciate the fast pace and ever-changing nature of startups. You’re absurdly resilient.
• You’re a proud co-owner. You have a sense of urgency — you’re quick and deliberate in your actions. You know how to separate what must be done well now and what can be improved later. You take initiative to make the team more efficient where you see areas for improvement
• You’re humble. When you don't understand, you ask or keep digging until you understand it. When you don't know, you say you don't know. When you're wrong, you say you're wrong and that’s fine!
• You’re enthusiastic. You speak up and share your thoughts, and you create space for others to do the same. You love celebrating big wins.
• ‍You put the team first. You’re reliable and fully invested in the task at hand. You’re patient and flexible with teammates.
• ‍You’re clear in communication. You invest in communication in order to understand, not to convince people you’re right. You’re open to giving and receiving suggestions and feedback. You use approachable language, not jargon. You’re open and honest, and you trust others do the same.
• ‍You see the big picture. You care about doing the right thing. You value diversity and go out of your way to ensure others feel welcome. You want to make the workplace more fun for everyone.